Help & support
Quick answers first. If you still need us, write to our team and we will reply.
Quick answers
I cannot sign in or I forgot my password
On the sign-in page choose “Forgot password?” and we e-mail you a link. If the e-mail does not arrive within a few minutes, check your spam folder, then write to us below.
I did not get the verification e-mail
Check your spam folder and wait a few minutes. A signed-in learner can ask for a new e-mail from the Profile page. Still nothing? Write to us below and tell us the address you used.
How does the 7-day free trial work?
The trial is free, needs no card and is given once per person. It needs a verified e-mail address and a phone number, and you confirm that you are at least 16. You can start it from the Subscription page.
How do I change my e-mail or delete my account?
Both are in your Profile. To see what we keep and how to download or erase it, read the data rights page.
I found a mistake in a lesson or an Explore item
Thank you. Choose “A mistake in a lesson or an Explore item” below and tell us the title and what is wrong. We check the source and correct it.
I want to practise with a real teacher
Open your Profile and look for “Practise with a real teacher”. The introduction is free and you choose.
How long until you reply?
We reply by e-mail, and in the app if you are signed in. We aim to answer within two days.
Contact support
Tell us what happened. We reply by e-mail, and if you are signed in you can follow the conversation under My requests.